Be Natural

Privacy Policy for Be Natural Malaysia Sdn Bhd

Effective Date: June 18, 2025

Be Natural Malaysia Sdn Bhd (“we,” “our,” or “us”) is committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.benatural.com.my (the “Site”).

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site.

1. Information We Collect

We may collect personal information from you in various ways when you interact with our Site, including but not limited to:

  • Contact Information: Name, email address, phone number, company name, and mailing address when you fill out contact forms, subscribe to newsletters, or make inquiries.
  • Communication Data: Information you provide when you communicate with us via email, phone, or other channels.
  • Website Usage Data: Information about how you use and navigate our Site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is typically collected through cookies and similar tracking technologies (see Section 4).
  • Business Information: If you are a business partner or potential partner, we may collect information relevant to our business relationship, such as company registration details, trade licenses, and financial information (where necessary for transactions).

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Respond to Inquiries: To respond to your questions, requests, and provide you with information about our products and services.
  • To Provide Services: To fulfill orders, manage accounts, and provide customer support related to our import and export activities.
  • To Improve Our Site and Services: To understand how users interact with our Site, identify areas for improvement, and enhance user experience.
  • For Marketing and Communication: To send you newsletters, promotional materials, and other information about our products and services that may be of interest to you, where you have consented to receive such communications. You can opt-out of these communications at any time.
  • For Business Operations: To conduct internal business operations, such as data analysis, auditing, and preventing fraudulent activities.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
  • For Security: To maintain the security and integrity of our Site and systems.

3. Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, email delivery, customer service, and marketing assistance. These service providers are obligated to protect your information and use it only for the purposes for which it was provided.
  • Business Partners: We may share information with trusted business partners to facilitate our import and export operations, such as logistics companies, customs brokers, and quality assurance providers, where necessary to fulfill our commitments to you.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
  • With Your Consent: We may disclose your personal information to other third parties with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to collect and store information about your Browse activity on our Site.

  • Cookies: Small data files placed on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
  • Purpose of Cookies: We use cookies for:
    • Essential Functionality: To enable core website features and navigation.
    • Analytics: To analyze website traffic, understand user behavior, and improve our Site’s performance.
    • Personalization: To remember your preferences and provide a more personalized experience.
  • Your Choices Regarding Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) in Malaysia, you have certain rights regarding your personal information, including:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
  • Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your personal information, in whole or in part, at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
  • Right to Erasure/Deletion: In certain circumstances, you may have the right to request the deletion or removal of your personal information.

To exercise any of these rights, please contact us using the contact details provided in Section 9. We may require you to verify your identity before processing your request.

8. Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Be Natural Malaysia Sdn Bhd [Insert Your Company’s Registered Address in Malaysia] [Insert Your General Contact Email Address] [Insert Your General Contact Phone Number]

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any updates.

Important Considerations and Next Steps:

  • Legal Review: This is a draft and should be reviewed by a legal professional specializing in Malaysian privacy law (Personal Data Protection Act 2010 – PDPA) to ensure full compliance.
  • Placeholders: Remember to fill in the bracketed placeholders with your actual company address, email, and phone number.
  • Specifics: If you use any specific third-party analytics tools (e.g., Google Analytics, Facebook Pixel) or have specific data processing activities, you might want to mention them explicitly and link to their privacy policies.
  • Consent Mechanism: Ensure your website has a clear mechanism for users to provide consent for data collection (e.g., a cookie banner, checkboxes on forms).
  • Data Protection Officer (DPO): While not always mandatory for all SMEs in Malaysia, consider whether you need to appoint a DPO and if so, include their contact information.
  • Cross-Border Data Transfer: If you transfer data outside of Malaysia (e.g., to cloud servers located elsewhere), you might need to include a clause about cross-border data transfer mechanisms.